If you are not satisfied with our product we are more than happy to help.
You can send the item back to us for a full refund as long as the item is in new and unused condition. Due to the nature of racket sports strings are not guaranteed but if you have a problem please let us know and we will do our best to sort it out for you.
Request for return must be submitted by email to us within 10 days (UK) and 15 days (Overseas) from the date we shipped the item.
Buyer is responsible for the return shipping fee solely and we will refund the item cost on safe return of the product.
If the item is defective or faulty, a replacement will be sent or full refund plus postage will be issued once we have received the item back.
FEEDBACK - If you have any concerns regarding your product or experience then please contact us using the Ebay messaging system BEFORE leaving negative feedback. We will always try and make our customers as happy as possible and we will ALWAYS try to solve any problems should they occur.
On 20-Nov-10 at 01:20:05 GMT, seller added the following information: